ANT-Logistics User Support

As the developers of ANT-Logistics, we are committed to ensuring that users have a smooth experience with our system. Below are helpful resources and ways to contact our support team:

Helpful Resources

FAQ - Find answers to the most frequently asked questions.
Help Center - Learn about the system interface, mobile app, analytics module, API, and other features.
YouTube Channel - Watch tutorials, explore advanced features, and see industry-specific solutions.
Facebook Group - Stay updated with the latest news and system updates.

Quick Questions

If you need a quick answer (e.g., a link to a guide), contact our support team via the homepage or service page. Our agents will respond as quickly as possible.

Complex Issues

For more complex issues such as calculation errors or data import problems, please email support@ant-logistics.com
To help us respond faster, include the following information:

Your ANT-Logistics account number:
Type of issue (choose one):
- a) GPS
- b) General functionality (e.g., missing instructions)
- c) Data import/integration (API-related)
- d) Analytics
- e) Mobile application
- f) Other
Date of the calculation
Screenshot of the vehicle selection screen, including the “Additional Parameters” tab (see example).

Important: Make sure the “Additional Parameters” window does not cover the vehicle selection screen.
Step-by-step description of the actions that led to the error. Please be as detailed as possible so we can replicate the steps in your account and identify the issue.
Screenshot of the error, with key parts highlighted if needed.

Important: After submitting your request, do not change your route calculation settings until the issue is resolved. You may continue using your account, but avoid changing those settings.